Frequently Asked Questions
Everything you need to know about your gear and your order
How do you ensure safe shipping for fragile musical instruments?
Every instrument undergoes a professional inspection and is packed using heavy-duty, double-walled boxes and premium cushioning materials to ensure it arrives in perfect condition.
What is your return policy for electronics and amplifiers?
We offer a 14-day return period for most electronics. Items must be in original condition with all packaging, manuals, and accessories included to qualify for a full refund.
Do you offer international shipping for high-end gear?
Yes, Truetone Music ships worldwide via DHL and FedEx. Please note that international buyers are responsible for all import duties, taxes, and customs fees.
Are your guitars set up before they are shipped?
Absolutely. Every guitar is bench-tested and set up by our in-house technicians to ensure optimal playability right out of the box.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm and Klarna for qualifying purchases.
How can I track the status of my order?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your shipment in real-time.